Customer Services

  • Terms and conditions
  • Delivery
  • Returns

Terms and conditions

Terms and conditions

Cancer Research UK Publications Ordering Site Terms and Conditions of Use

Welcome to Cancer Research UK's publications ordering page at (the 'Site'). This Site and its supporting operation is owned by Cancer Research UK registered charity number 1089464. Orders are fulfilled by APS on behalf of Cancer Research UK Trading Limited. Your personal details will be held by APS for the purposes of the fulfilment of your order. Please read the following policies carefully before using the Site. By using the Site, you signify your agreement to be bound by these conditions.

1. Terms of Use
2. Publication Supply Terms
3. Privacy Policy

In these policies, the following definitions apply:

"Cancer Research UK" (also referred to as 'we' and 'us') means Cancer Research UK registered charity number 1089464.

"Site" means Cancer Research UK's publications ordering site at

I. Terms of Use

These are the general terms and conditions of Cancer Research UK Trading Limited governing your use of the Site.

1. What you are allowed to do

1.1order publications from the Site, provided you accept the Publication Supply Terms, which will apply to all orders made for the supply of publications from the Site. These terms are outlined in Section 2 below;

1.2 browse the Site using a compatible web browser. Permission to browse the Site includes permission to make temporary or cached copies of parts of the Site to the extent that this occurs in the normal course of using your browser and that these copies are used only to facilitate current or subsequent access to the Site by you;

1.3 print a copy of any page of the Site for your own personal purposes, provided you do not do any of the things set out under "What you are not allowed to do".

2. What you are not allowed to do

2.1 you may not remove or change anything on the Site;

2.2 you are not allowed to copy or use any material from the Site for any commercial purpose.

2.3 you are not allowed to remove or change any copyright, trade mark or other intellectual property rights notices contained in the original material or from any material copied or printed off from the Site.
3. Your personal information

3.1 Usage of your personal information is governed by Cancer Research UK Trading Limited's Privacy Policy, which forms part of these General Terms of Use.

4. Rights

4.1 All intellectual property rights in any material (including text, photographs and other images and sound, downloads, software, trade marks and logos) contained in these Site is either owned by Cancer Research UK or has been licensed to Cancer Research UK by the rights owner(s) so that Cancer Research UK can use this material as part of the Site. These rights are protected by United Kingdom and international copyright and database right laws. You are only allowed to use this Site and the material they contain as set out in these terms.

5. Third party websites

5.1 This Site may also contain links to other third party websites, which are not under the control of and are not maintained by Cancer Research UK. Any such links are not an endorsement by Cancer Research UK of any products or services available on such sites. Cancer Research UK provides these links for your convenience only and you use such links entirely at your own risk. We accept no responsibility for the content or use of such sites or information contained in them.

6. Suspension of Site

6.1 Cancer Research UK may suspend the operation of the Site for repair or maintenance work or in order to update or upgrade the contents or functionality of the Site from time to time. Access to or use of the Site or pages linked to it may be interrupted or contain errors;

7. Enquiries or complaints 

7.1 If you have any enquiries or complaints about the Site then please address them to:
Cancer Research UK
Health Information  2 Redman Place, London, E20 1JQ  

8. General and governing law

8.1 Cancer Research UK may change these terms of use from time to time and will attempt to notify you of any major changes by posting a message on the Site. By browsing the Site you are accepting that you are bound by the current terms of use. Please review this policy each time you use the Site as it is subject to change at any time by Cancer Research UK without notice to you;

8.2 This Agreement constitutes the entire agreement between Cancer Research UK and you and takes the place of all prior agreements, representations, statements and understandings between Cancer Research UK and you regarding the use of the Site. You agree that you have not relied upon any representation or statement not recorded in these Conditions in entering into this Agreement.

8.3 The failure of Cancer Research UK to exercise or enforce any right or provision of this Agreement or the delay by Cancer Research UK in so doing shall not constitute a waiver of such right or provision. If any provision of this Agreement is held invalid, the remainder of this Agreement shall continue in full force and effect. The section titles in this Agreement are for convenience only and have no legal or contractual effect.

8.4 These terms and conditions shall be governed and interpreted in accordance with English law, and you consent to the non-exclusive jurisdiction of the English courts in respect of any dispute arising from these terms and conditions.

II. Terms of Publications Supply:

This Publications Supply Policy forms part of the General Terms of Use, which governs your use of the Site, and encompasses ordering activities on the Site. 


The Publications Supply Terms govern the supply of orders for publications free of charge and the supply of orders for publications where a payment for postage and packaging is required (details of when payment for postage and packaging is applicable is set out on the Site)

1. The Publications Supply Terms

1.1 These Terms of Supply ("Supply Terms") govern the supply of any publications you order via this Site. Please read through the Publication Supply Terms carefully. If you do not agree with the Publication Supply Terms, do not order any publications from this Site. If Cancer Research UK accepts any order for publications from you, then its agreement with you will be made on these Supply Terms.

1.2 Please note that Cancer Research UK reserves the right to amend the Publications Supply Terms from time to time. Cancer Research UK will publish the amended Publications Supply Terms on the Site and any new versions of the Publications Supply Terms will come into effect as soon as Cancer Research UK publish them on the Site (with the exception that any orders that Cancer Research UK have already accepted from you prior to any such change will be subject to the Publication Supply Terms in force at that point).

2. Availability of the publications supplied by the Site

2.1 Cancer Research UK may terminate or suspend the supply of any publications displayed on the Site in the event of out of stocks, for support or maintenance work, in order to update content or for any other reason. Cancer Research UK  may do this at any time and without notice. Publications on the Site are normally available for despatch within 24 hours and for publications with slower availability, an estimated shipment preparation time is provided in the associated publication listings on the Site.



How long will my order take to arrive?

Orders usually take 7-10 days. If you haven't receive your order after this time and an email confirmation was received please contact us on 0300 1231022 with your order number.


How can I speak to someone about my order?

Call 0300 1231022. Lines are open 9am to 5pm, Monday to Friday.


Can I order your resources in large quantities and adapt them for my campaign?

We welcome the use of our health information in a variety of settings and would be happy to discuss how our resources can support any health promotion campaign. Larger orders over 1000 publications will automatically be sent to the Publications Team for approval, and we may ask you for further information about your order.

Our resources are developed using up to date evidence and audience insight so please get in touch before adapting any of our materials for your own use.


How much do your resources cost?

All of our resources are free to order. A small delivery charge may occur on large orders over 1000 publications – the publications team will be in touch if this applies to your order.


Delivery outside the UK

Publications are only available to order within the UK.



If you’re not happy with your order for any reason, please contact the Publications team on 0300 1231022 and we will help find a solution.