Order help - Cancer Research UK publications

Cancer Research UK publications                    

Frequently Asked Questions

Our publications cover a wide range of subject areas, including cancer awareness and cancer prevention. We provide information for health professionals, the public, cancer patients and loved ones.           

Visit our About Cancer page for more information on healthy living and how to spot cancer early.  



Jump to one of our most frequent questions:

How can I speak to someone about my order?

What are the benefits of an online account?

How do I register for an account?

How much do resources cost?

How long will my order take?

Free staff delivery

How do I know the information is up to date?

I have forgotten my password

Can I order resources in large quantities?

Do you offer resources in large print?

How can I donate to Cancer Research UK?

Where can I order a fundraising pack?

1.How can I speak to someone about my order?

Call 0203 469 8333. Lines are open 9am to 5pm, Monday to Friday.

2.What are the benefits of setting up an account with the Publications team?

Registering with the Publications site will allow you to...
  • View previous orders
  • Keep a list of 'favourite' items
  • Leave product reviews
  • Save multiple delivery and invoice addresses
  • Send recommendations to friends and colleagues   

 3.How do I register for an account?

Click here to see the 'new member' form. Fill in all necessary details and click 'proceed'.

4.How much do your resources cost?

All of our resources are free to order.

5.How long will my order take to arrive?

Orders usually take 5-7 working days. If you haven't receive your order after this time and an email confirmation was received please contact us on 0203 469 8333 with your order number. 

6.How do Cancer Research UK staff receive free delivery?

Please set up an account then call 020 3469 8333 to request free delivery on all your orders. 

7.How do I know the information is up to date?

All our resources have been accredited by the Information Standard. The vast majority of leaflets are strictly updated every two years and all of them are dated by month and year.

8.I have forgotten my password, what shall I do?

Please click here to reset your password.        

9.Can I order your resources in large quantities and adapt them for my campaign?

We welcome the use of our health information in a variety of settings and would be happy to discuss how our resources can support any health promotion campaign. Our resources are developed using up to date evidence and audience insight and we are able to work with other organisations to adapt our existing artwork to suit local and individual needs.

10.Do you offer any resources in large print?

All of resources can be made into large print. Please call 0203 469 8333.

11.How can I donate to Cancer Research UK?

Simply visit our Donate page for options.


Call 0203 469 8333 for help

Contact the publications team

You can call us on 0203 469 8333 Monday to Friday.