Order help - Cancer Research UK publications

Cancer Research UK publications

Frequently Asked Questions

Our publications cover a wide range of subject areas, including cancer awareness, cancer prevention, SunSmart and information for health professionals and cancer patients.

Visit our News and Resources page for more information on healthy living and how to spot cancer early.                       
                    

Jump to one of our most frequent questions:

How can I speak to someone about my order?

What are the benefits of an online account?

How do I register for an account?

How much do resources cost?

Can I pay with an invoice?

Do you take card payments?

How long will my order take?

Free staff delivery

How do I know the information is up to date?

I have forgotten my password

Why won't the new site accept my log in details?

Can I order resources in large quantities?

Do you offer resources in large print?

How can I donate to Cancer Research UK?

Where can I order a fundraising pack?


1.How can I speak to someone about my order?

Call 0203 469 8333. Lines are open 9am to 5pm, Monday to Friday.


2.What are the benefits of setting up an account with the Publications team?

Registering with the Publications site will allow you to...
  • Pay via invoice online
  • View previous orders
  • Keep a list of 'favourite' items
  • Leave product reviews
  • Save multiple delivery and invoice addresses
  • Send recommendations to friends and colleagues
Set up an account here.

 3.How do I register for an account?

Click here to see the 'new member' form. Fill in all necessary details and click 'proceed'.


4.How much do your resources cost?

Our resources are free, but do we do charge £11 postage per 1000 items for orders over 500 items. We also may charge a percentage towards printing for very large orders, please email publications@cancer.org.uk for more information.


5.Can I pay with an invoice?

Yes, you need to be registered with us, click here to register.  Once you are a member you will be able to choose the 'invoice payment' option when checking out.


6.Do you take credit card payments?

We do, ordering online will bring you to a secure credit/debit card payment stage using WorldPay.


7.How long will my order take to arrive?

Orders usually take 5 working days. If you haven't receive your order after this time and you know that payment was processed and an email confirmation received please contact us with your order number. 


8.How do Cancer Research UK staff receive free delivery?

Please set up an account then contact publications@cancer.org.uk or call 020 3469 8333 to request free delivery on all your orders. 


9.How do I know the information is up to date?

All our resources have been accredited by the Information Standard. The vast majority of leaflets are strictly updated every two years and all of them are dated by month and year.


10.I have forgotten my password, what shall I do?

Please click here to reset your password.


11.Why won't the new site accept my email address or password?

Previously we did not allow people to log in/register. This means that when you visit the new site for the first time you will need to register as a new user.You can also buy without logging in or becoming a member - just choose this option when you check out. 


12.Can I order your resources in large quantities and adapt them for my campaign?

We welcome the use of our health information in a variety of settings and would be happy to discuss how our resources can support any health promotion campaign. Our resources are developed using up to date evidence and audience insight and we are able to work with other organisations to adapt our existing artwork to suit local and individual needs.


13.Do you offer any resources in large print?

All of resources can be made into large print. please contact publications@cancer.org.uk or call 0203 469 8333.


14.How can I donate to Cancer Research UK?

You can visit our Support us page and enter your details. Alternatively you can ask for a donation of your choice to be added to the invoice for your publications order.


15.Where can I order a Fundraising pack or Legacy leaflets?

Please call 020 7121 6699 or visit the Support Us section of our site.


Call 0203 469 8333 for help


Our Information Standard

Our Information Standard



































Contact the publications team

You can call us on 0203 469 8333 Monday to Friday.

We charge £11 per 1000 items for postage.